FAQ

If you have forgotten your password, you can recover it in the login section. We will send you a link to reset the password.

All payments are processed through Red Dot Payment, which accepts all major debit and credit cards. If your card is authorized, payment will be processed immediately, and you will receive an email confirming that the order has been successful.

We are committed to protecting the security and confidentiality of your information so as to provide you with a safe and secure online environment.

We collect personal data only when you provide it to us, through emails, inquiries and requests, and similar situations in which you have chosen to provide the information to us.

Find our more about our privacy policy and procedures taken to safeguard your privacy.

Please be assured that all purchases are insured whilst in transit from Maxi-Cash to the designated shipping address. The recipient will be required to sign and acknowledge receipt of items upon delivery or collection from which the risk of loss of sale item is passed on to the receiver.

Due to the nature of our products, the delivery options available are as follows: 

1. Courier Delivery
2. Self-Collection at your preferred Maxi-Cash store

We offer complimentary local delivery for all orders. All delivery will be made within 3 to 5 working days (Mondays – Fridays, excluding weekends and public holidays), upon order confirmation.

Currently, we only deliver to Singapore addresses. Please note that Maxi-Cash does not deliver to restricted areas. To view the list of restricted zones, please click here.

For delivery services, our appointed courier partner will require a handwritten or electronic signature from the recipient to confirm the delivery of each product, at which responsibility for the purchased goods is passed on to the recipient.

Additional charges for redelivery will be applicable after one unsuccessful delivery attempt.

Self-Collection is available at your preferred Maxi-Cash store.

Please indicate your preferred Maxi-Cash store for self-collection at the comments section upon check-out. A notification email from Maxi-Cash will be sent to you once your order is ready for collection at the preferred store.

All orders including self-collection will take 5 to 7 working days for packing and shipping. A notification email will be sent to you once your order has been shipped.

Please note that there is strictly no return and no refund on orders made on Maxi-Cash e-Shop.

Maxi-Cash accepts exchange for online orders made on Maxi-Cash e-Shop. All requests for exchange must be made known to us within 7 days of receipt of the order, on NETT price purchase. For such requests, kindly send us an email at support@maxi-cash.com or file a request via our Contact Us with your order number as the email subject and we will get back to you soon.

All purchased timepieces / bags/ jewellery may be exchanged for other items equivalent or lesser value. Should the exchange item be of a higher value, you will be required to top up the difference.

Criteria for exchange includes:

Item in original condition, unused and unaltered in any way;
All original tags and packaging intact;
Original invoice must be produced.

Maxi-Cash reserves the right to reject, at its sole and absolute discretion, any exchange requests, if any of the above conditions are not met.

For any damaged items, please contact Maxi-Cash immediately at contact@maxi-cash.com. Reports must be made within 24 hours from time of receipt.

The $10 welcome promo code is not eligible for the following categories

• Sale and promotional items
• Gold collectibles
• Investment gold bars

The promo code is valid for only a single use per account.